We want your experience to be the best, so count on us to solve your doubts.
FREE SHIPPING on purchases over
WHERE IS MY ORDER?
You can always know the status of your order by logging into your account by visiting the "Order history" section and clicking on the order number you want to consult. We will also be notifying you by e-mail of changes in the status of your order. To enter your account, you must log in to Shasa.com and click on the person icon that you will find at the top right of the screen.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For standar delivery, you will receive your order within 4 to 7 calendar days after you receive your order confirmation.
CAN I CHANGE THE SHIPPING ADDRESS?
As soon as you confirm your order, we start working to deliver it to you as soon as possible. That is why, once your purchase is completed, it is no longer possible to modify the address of the order.
I DID NOT RECEIVE MY ORDER CONFIRMATION, WHAT CAN I DO?
We ask you to check your spam folder as your confirmation could be there, in case it is not, we ask you to contact our Customer Service team via email: firstname.lastname@example.org where we will be happy to help you.
IF I HAVE ANY QUESTIONS ABOUT MY ORDER, WHERE CAN I CONTACT?
You can contact us by email: email@example.com where we will be happy to help you.
CAN I CANCEL MY ORDER?
As soon as you confirm your order, we start working to deliver it to you as soon as possible. That is why, once your purchase is completed, it is no longer possible to cancel the order. In case you do not want what you bought, we ask you to review the exchange and return policies.
WHAT HAPPENS IF IT HAS NOT BEEN POSSIBLE TO DELIVER MY ORDER?
If you selected specific address delivery and no one was located at the address at the time of delivery, you can contact us at the mail firstname.lastname@example.org