FAQS

SHOP ONLINE​

How can I make a purchase?​​

Buying in Shasa.com is very simple. Here we tell you how to make a purchase so you can have those looks you want so much. 

  • On our page you can browse by clicking on the categories that are on the upper left side of the screen. You can go directly to the NEW IN section to see the latest that has arrived from our stores or see in the BEST SELLERS section our most successful products of the moment. You can also place the cursor where it says SEARCH HERE, the specific product you would like to see.  
  • When you find what you like, select the color you want and the size. Now, press the ADD TO BAG button. Follow those same steps to add all the looks you want. Or click over the photo to see product detail. 
  • To see your products before going on to pay for them, you can enter the virtual bag that is located at the top right of the screen.  There you can change the selection of your items, see the total amount of your order  
  • To finalize your purchase, you just have to press the Checkout button. If you already have an account with us, enter your email and password. If you don't have an account, don't worry! You can shop as a guest. 
  • To buy with your account you must log in by entering your email and password. Once you have started your session, enter your address information, your payment  information  and finally click on “Pay now” button and you're done! On your screen the confirmation will appear, with your order number and the summary of what you ordered.  
  • To buy as a guest enter your email, address information, payment information  and finally click on “Pay now” button and you're done! Your confirmation will appear on the screen, with your order number and the summary of what you ordered 
  • If you have a shop pay account or a g pay account, you can express checkout 

If you have any questions or comments, do not hesitate to contact us at contact@shasa.com 

If I want to make a purchase, do I have to register?​​

You don't have to be registered to buy on Shasa.com! You can buy as a guest, so you don't miss those looks you fell in love with.​  ​

I can't log in to "My Account". What should I do?​​

Verify that your registered email and password are correct. If you forgot your password, you can recover it with the option Forgot your password

SHIPPING

Where is my order?​​

You can always know the status of your order by logging into your account by visiting the "My Purchases" section and clicking on the order number you want to consult. We will also be notifying you by E-mail of changes in the status of your order. To enter your account, you must log in to Shasa.com and click on the person icon that you will find at the top right of the screen.  ​​

What are the shipping options?​​

STANDARD TO HOME​

$7.95 

Free Shipping on purchases

over $50

How long will it take to receive my order?

 For Standard delivery, you will receive your order within 4 to 7 calendar days after you receive your order confirmation

Can I change the shipping address?

As soon as you confirm your order, we start working to deliver it to you as soon as possible. That is why, once your purchase is completed, it is no longer possible to modify the address of the order.​​

MY ORDERS

I did not receive my order confirmation, what can I do?​​

We ask you to check your spam folder as your confirmation could be there, in case it is not, we ask you to contact our Customer Service team via email: customerservice@shasa.com  or to the phone 800-7074272 where we will be happy to help you.

If I have any questions about my order, where can I contact?

You can contact us by email: customerservice@shasa.com or to the phone 800-7074272 where we will be happy to help you.​​

Can I cancel my order?​

As soon as you confirm your order, we start working to deliver it to you as soon as possible. That is why, once your purchase is completed, it is no longer possible to cancel the order. In case youdo not want what you bought, we ask you to review the exchange and return policies.

What happens if it has not been possible to deliver my order?​

If you selected specific address delivery and no one was located at the address at the time of delivery, you can contact us at the mail contact@shasa.com

EXCHANGES AND RETURNS​

What are the Return policies?​​

We want you to be happy to receive that look that you liked so much! If for any reason you are not satisfied with your purchase, you have 15 calendar days from the date of issuance of the purchase receipt to make any change or return, In the event that the merchandise you purchased presents a defect or vice that decreases its quality or makes its use improper, you will have a maximum period of 90 calendar days from the date of issuance of the ticket to validate the corresponding change or return.

The return guide will cost $2.99

If your return request is approved, we will only return the value of the product without the shipping cost.

Do I need to keep my purchase receipt?

We recommend that you keep your ticket for any subject with your order. 

PAYMENT METHODS​

Which payment methods can I use?​

Google pay, Apple pay, Meta pay, Google pay, Amazon Pay, Shop pay, Credit Cards and debit Cards Visa, Mastercard, American Express, Discover and Diners Club.

PRODUCTS

Where can I see if the size I want to buy is right for me?​​

You can click on the following link so you can review our size guide.​​