FAQ
FAQ
Shopping & Account
Do I need an account to place an order?
No. You can shop at Shasa as a guest without creating an account. Simply proceed to checkout and enter your contact, shipping, and payment information.
How will I know if my order was placed successfully?
Once your order is confirmed, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or junk folder.
I can’t access my account. What should I do?
Make sure you’re using the correct email address associated with your Shasa account. Follow the login instructions provided on the account page. If you still need help, contact us at [email protected].
Orders & Shipping
How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email with tracking information. If you have a Shasa account, you can also check your order status from your account.
What are your shipping rates and delivery times?
Shipping rates, free-shipping thresholds, available destinations, and estimated delivery times can be found in our Shipping Policy.
Can I change my shipping address after placing an order?
We begin processing orders quickly, so we cannot guarantee that your shipping address can be changed after an order has been placed. Contact us at [email protected] as soon as possible and we’ll do our best to assist you.
Can I cancel or modify my order?
Once an order begins processing, we may not be able to cancel or modify it. Contact us at [email protected] as soon as possible. If your order can no longer be canceled, you may request a return after receiving it, subject to our Returns, Exchanges & Refunds Policy.
What should I do if my order hasn’t arrived?
Check your tracking information for the latest delivery status. If you need additional assistance, contact us at [email protected] with your order number.
Returns, Exchanges & Refunds
How do I return an item?
We accept eligible returns within 30 days of delivery. For return eligibility, return shipping costs, international returns, and instructions on how to start a return, please review our Returns, Exchanges & Refunds Policy.
Can I exchange an item?
We don’t offer direct exchanges. If you need a different size, color, or item, you can return the original item and place a new order.
What if I receive a damaged, defective, or incorrect item?
Contact us at [email protected] as soon as possible. Please include your order number and photos of the item so our team can assist you.
When will I receive my refund?
Once your return has been received and inspected, we’ll notify you of the status of your refund. For complete refund details and processing times, please review our Returns, Exchanges & Refunds Policy.
Payment
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available through our checkout. The payment options available for your order will be displayed at checkout.
Is my payment information secure?
Payments are processed securely through our authorized payment providers. Shasa does not directly store your complete credit or debit card information.
Products & Sizing
How do I find the right size?
Please refer to our Size Guide for measurements and sizing information before placing your order.
What if my size is sold out?
Product availability may change as inventory is updated. If your size is unavailable, check back periodically for possible restocks.
Contact Us
How can I contact Shasa?
For questions about your order, returns, shipping, or shopping experience, contact us at [email protected].