We want you to be happy to receive that look that you liked so much! If for any reason you are not satisfied with your purchase, you have 30 calendar days from the date of issuance of the purchase receipt to make any change or return. In the event that the merchandise you purchased presents a defect or vice that decreases its quality or makes its use improper, you will have a maximum period of 90 calendar days from the date of issuance of the ticket to validate the corresponding exchange or return. For reasons of personal hygiene, there are no exchanges or refunds on complete swimsuits or low parts of bikinis and underwear. ​ ​

HOME RETURNS OF AN ONLINE PURCHASE​ ​

We ask you to contact our customer service team by email: contact@shasa.com who will help you in the process of collecting the merchandise you want to return.​ ​​

Our customer service team will ask you to provide your order number and evidence that the product or merchandise meets the conditions of return. Once this is accredited, we will schedule the collection of the package at your home with the courier in charge, we will send you the guide number that you must print and put in the package of the product or merchandise to be returned. Remember that you must pack the product correctly to avoid any mishap with the package.​ ​

Once we receive the returned product at our distribution center, the process of your refund will begin. The amount will be refunded to the same payment method used in your purchase. The refund must be reflected on your statement within a maximum period of 30 business days.​​