Your satisfaction is our priority!

If for any reason you are not satisfied with your purchase, you have 30 calendar days from the order confirmation date to make any returns. We do not offer exchanges unless you receive the wrong order, damaged, or defective items.

In the event that the merchandise you purchased arrives defected, damaged, or missing items, you will have a maximum period of 90 calendar days from the date of issuance of the ticket to validate the corresponding exchange or return.

There are no exchanges or refunds for swimsuits or bikinis and underwear. No exceptions.

Please contact our customer service team via email should you have additional questions or concerns: contact@shasa.com. A helpful member of our team will assist you in the process of requesting and completing your return. 

Once we receive the returned product at our distribution center, the process of your refund will begin. The amount will be refunded with a $2.95 reduction for return fees, to the same payment method used in your purchase. The refund should be reflected on your statement within a maximum period of 30 business days.